FREE SHIPPING
We delight in our customers and we are happy to bring them great value. That’s why we provide free shipping to the United States and Canada by FedEx or DHL. We presently offer free shipping to 2 Countries and we have a flat fee, if shipping to locations in other parts of the world. If your country is not on the list, kindly send us a message on our Contact Us page or through facebook messenger ,We can then make special arrangements with you for your delivery.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates for shipping:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 11-16 Business days |
| Canada | 11-16 Business days |
| United Kingdom | 11-16 Business days |
| France | 11-16 Business days |
| Germany | 11-16 Business days |
| Australia | 11-16 Business days |
| Africa & Other Locations | 16-25 Business days |
*This doesn’t include our 2-5 day processing time.
IMPORTANT THINGS TO NOTE
- Please note that we will not be able to deliver to a P.O.BOX.
- Kindly ensure your address is correct. If you decide to change your address after your order has left the warehouse, we will have to charge you some fees.
- A signature is always required at delivery, if you decide to waive this, then it is at your own risk as we will not be responsible for any loss or damage of the hair product.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will be happy to assist you.